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FAQs
FAQs
Browse Help Topics
Sending Money
Receiving Money
Fees
Delivery Schedule
Payment Options
Security
Key Terms
Sending Money
What is unique about GlobalRemit?
GlobalRemit is a service offered by a CBW Bank (founded 1892, member FDIC) as opposed to services offered by non-bank entities. CBW Bank has partnered with banks in other countries to safely and securely deliver funds to recipients.
How does your 100% Money back guarantee work?
After you have funded your online money transfer and if it is not completed within a reasonable period of time, you can request to cancel the transaction and GlobalRemit service will refund 100% of your money, including fees, to the bank account from which you funded the transaction.
How much money can I send?
The remittance amount is limited to $2,500 per remittance funded by your US-based bank account.
What personal information do you require to send money?
You need to provide your name, address, phone number (mobile), Social Security Number (SSN) and email address.
Why do you need my personal information?
We need the information to verify and validate your identity and to ensure that it is not a fraudulent transaction
Does providing my Social Security Number (SSN) impact by Credit score?
No. GlobalRemit does not perform a credit check.
Why do you need my mobile number?
After we verify that you are the owner of the mobile number you provided, we will communicate with you via voice calls or text messages to authenticate transactions and to provide alerts.
Receiving Money
How will my recipient receive funds?
For bank-to-bank transfers, the recipient will receive the funds into their bank account in the recipient’s country.
Can I track when my recipient receives the funds?
GlobalRemit will send an email alert when you initiate a transfer. Following this you will receive another email when the funds are received from your bank account. Finally you will receive a third email when the funds are sent to the recipient.
What information about a recipient in India is required?
You need to provide the recipient name, address, mobile number, bank name, bank city, bank branch, and bank account number.
What banks in India are supported?
A list of supported banks is available
here
. In general, most banks in India that have IFSC code are supported.
Fees
Does GlobalRemit offer a fixed fee for all transactions?
Globalremit’s fees depend on which country you are sending money to, how much you are sending and the prevailing market conditions.
Where do I find the fees for sending money?
At the Globalremit.com website you can enter the amount you want to send and it will calculate the fees for that transaction.
Delivery Schedules
I am a new customer, how long does it take to send money to India?
If you are a new customer it takes about three working days for us to verify your US-based bank account and to fund the remittance transaction. Once the transaction is funded it takes one working day to deliver the funds to the recipient’s bank account in India.
I am an existing customer, how long does it take for me to send money to India?
For existing customers, it takes two or less working days to fund the remittance transaction via bank account. Upon funding, it takes one working day or less to deliver the funds to the recipient.
Payment Options
How can I fund my remittance transaction?
GlobalRemit currently supports US-based bank account funding only. We expect to support Debit and Credit card funding in the future.
Security
Is it safe to use Globalremit.com?
Globalremit.com is a service provided by US-based CBW Bank (founded in 1892, member FDIC). The site uses SSL Security certificates issued by a reputed SSL company. Your information held securely .
Are my funds safe with GlobalRemit?
Globalremit.com is a service of US-based CBW Bank (founded in 1892, member FDIC). Unlike other non-bank entities that offer remittance services, GlobalRemit services are offered in conjunction with partner banks in recipient countries. Your funds are subject to the same high level of care and protection offered by Banks and are not subject to the risks of sending money via non-bank entity.
Key Terms
ACH
Automated Clearing House (ACH) is an electronic network for financial transactions in the United States.
Routing rumber or ABA routing number
It is a nine digit code, and can be found on the bottom of check.
FDIC
The Federal Deposit Insurance Corporation (FDIC) is a United States government corporation operating as an independent agency which provides deposit insurance guaranteeing the safety of a depositor's accounts in member banks for each deposit ownership category in each insured bank
Exchange Rate
The rate at which the foreign currency funds will be converted into the local currency.
IFSC
The Indian Financial System Code (IFSC) is an alphanumeric code that uniquely identifies a bank-branch participating in the two main electronic funds settlement systems in India: the Real Time Gross Settlement (RTGS) and the National Electronic Funds Transfer (NEFT) systems